Frequently Asked Questions

How do I use the AVACEN device?

Simply place your hand into the AVACEN device for a comfortable treatment session. Session duration can range from ten to thirty minutes depending on your needs. Easy to understand instructions are presented on the device Display Screen. If you use the preset AVACEN device defaults, only a single button press is required! The AVACEN device works with the body’s natural adaptations. It’s easy to use and noninvasive.

What is The AVACEN Treatment Method?

The AVACEN 100 uses the AVACEN Treatment Method (ATM) – a noninvasive pain management technology platform for people at normal body temperature. This technology platform uses a microprocessor controlled chamber to surround the hand with a slight negative pressure, while adding heat to the palm. This negative pressure gently expands the volume of blood in the palm’s unique vascular networks while heat is simultaneously transferred from the computer managed palm pad into these expanded vascular networks.

Can’t I just put my hand into some very warm water?

No. The body has a thermoregulation system that protects it from too much external heat or cold. The key to this regulation process is the body’s ability to vasoconstrict (close) the heat exchange vascular networks; this happens when the hand is placed in very warm water. The AVACEN 100 methodology uses negative pressure to dilate (open) these networks in the palm so it can continue to infuse heat at a safely managed level.

Is the AVACEN device for me?

Are you dissatisfied with your current pain treatment regimen? Are you looking for a drug-free alternative with no side effects? If yes, then the AVACEN could be exactly what you’re looking for. The AVACEN device is the answer for many people who need or prefer an easy to use, drug-free alternative for temporary relief of pain, which might be associated with a variety of chronic and acute medical conditions.

Besides avoiding the detrimental effect of possible damage to the heart or liver by some pain medications you may want to try the AVACEN because of an insufficient response to pain medications, as a drug-free alternative if you are pregnant, nursing, or pre-pregnancy, or if you simply are looking for a healthy and homeopathic solution. You still need to consult with a Doctor before using the AVACEN device if you are under 18 years of age, are pregnant, have a history of heart disease, blood circulation problems, have a temperature higher than 99.5ºF or any other medical concerns.

Will the AVACEN device work for me?

Chances are yes, but we honestly cannot know for sure until you try it out. About 1 out of 10 users report low or no pain relief, which is why we created our Money-Back GuaranteeWe believe in the pain relief properties of the AVACEN device, and want to ensure you face as little risk as possible when testing out this new treatment method. Will you be in the 90% of users that feel better when using the AVACEN? Will you be in the 70% of AVACEN users that no longer need their prescription drugs? There is only one way to find out.

For details on our Money-Back Guarantee, please CLICK HERE.

Can it really be that simple?

Increasing your body’s blood temperature from within your vascular network, rather than from outside with the use of a spa, sauna, or heating pad is the key to the entire process. The palm of the hand is one of the best places for applied heat therapy because of the unique network of blood vessels that exists very close to the skin.

When your body naturally heats up, it pumps more blood to your hands and feet to dissipate the excess heat. That’s why you can stick your foot out of the covers at night and cool off so easily. The AVACEN has reversed that process to help you improve your body’s microcirculation.

While this method seems simple, it was actually overlooked as a treatment solution because, except for the intentional creation of hyperthermia to treat cancer, the primary purpose for infusing heat into the circulatory system was to move people suffering from extreme cold and shock to normal body temperature as safely as possible. And when the body recovered, the job was done and there was no need for further warming or testing.

Our patented AVACEN Treatment Method (ATM) continues infusing heat into the circulatory system for people with a normal body temperature. The result is: the body works to dissipate this unwanted infusion of heat by pumping warmed blood through deep tissue, causing blood vessels and capillaries throughout the body to expand in order to dissipate this excess heat. This normal thermal-exchange process is called radiation. This results in significant benefits for arthritis and muscular relaxation.

What is the cost?


The AVACEN retails for $3995 and has an operating lifetime of 5 years which works out to just under $67 per month or a little over $2 per day. When compared with the cost of current drug alternatives, the AVACEN 100 may likely save you money long-term, if you use it instead of your drug regimen.

Humira (without insurance) – $873 per pen, requires 2 per month = $1746 / month
Enbrel (without insurance) – $1,500 per month
Remicade costs – $1,300 per month
AVACEN 100 – ~$67 per month

We know $3995 may feel like a lot to invest up front, but between the feeling of pain relief, the Money-Back Pain-Free Guarantee, and the savings you can have from your drug regimen, the AVACEN 100 may save you over to $1000 per month!

What is the warranty?

The AVACEN device has a minimum useful life of 5 years.

The AVACEN device comes with a 3-Year Warranty.

At the time of purchase a 5-Year Warranty can be added for a minimal amount.

What if I want to return the device?

For Return Merchandise Authorization (RMA), please visit the following link:

Repairs – RMA

Are there any payment plans?

Yes.  When purchasing, look for the Klarna “See if you’re prequalified” button.  You will be required to fill out a short credit application. In most cases approval takes a few minutes. 

Will my insurance or Medicare pay for the AVACEN device?

Unfortunately at this time, insurance or Medicare does not cover this medical device. Even though the AVACEN device brings relief to the suffering of patients that have found no other remedy for their pain; in the eyes of the insurance companies, the AVACEN device is currently considered experimental technology.
The necessary studies to qualify the AVACEN device to be covered by insurance will cost millions of dollars and could take many years. Therefore, we have decided not to take the reimbursement path for the time being in order to make the AVACEN device available today at a reduced cost (such studies could add 75% to the eventual device cost).

If you have a Healthcare Flexible Spending Account (FSA) or Health Savings Account (HSA), you may be able to purchase the AVACEN 100 using that option.

Do I need a prescription?

No. The AVACEN device is an over-the-counter (OTC) class II medical device cleared by the FDA. A prescription is not needed but before purchasing, please read the User Guide which contains information on Intended Use, Instructions, Contraindications, Warnings and Precautions.

Can the AVACEN device be shared?

Yes. The AVACEN device includes numerous ease of use and safety innovations. One of these is the custom mitt which allows multiple users to experience AVACEN device benefits when sharing a single machine.

How long should one mitt last under normal use?

One mitt should last a single user 2-3 months under normal twice daily use. The package of 25 mitts that arrives with the AVACEN device should last one user at least 4 years or 2 years for two users. Mitts should only be reused by the same person.

Are there any negative side effects to using the AVACEN device?

The AVACEN device noninvasive treatment method, mitt and the relatively low heat transfer temperature minimizes potential safety problems. No serious negative side effects have been observed using the AVACEN Treatment Method in over 10 Million treatments.

What else should I know about the AVACEN device?

For more details on Contraindications, Warnings and Precautions view the AVACEN 100 User Guide.

Is the AVACEN device FDA 510(k) Cleared?

Yes. The AVACEN device, a Class II Medical Device, is cleared as a heat therapy system indicated for the temporary relief of minor muscle and joint pain and stiffness; the temporary relief of joint pain associated with arthritis, muscle spasms, minor strains, and minor sprains; muscular relaxation; and the temporary increase in local circulation where applied. See Document

Is the AVACEN device CE Marked?

The AVACEN 100 and PRO are not sold outside the U.S. The AVACEN 100-E and PRO-E are CE Marked as a noninvasive heat therapy system indicated for improved  general wellness.

What are the AVACEN 100, PRO, 100-E and PRO-E?

The AVACEN series of devices use gentle heat therapy and negative pressure to increase local circulation and infuse heat into the unique vascular network in the palm of your hand. We refer to this unique heat infusion as ‘AVACEN single point treatment’, and most professionals agree that heat can be effective in pain management and aiding muscle relaxation.

The AVACEN 100 and PRO are considered medical devices and are sold only in the United States. They are not eligible for export to any country. The AVACEN 100-E and PRO-E family of devices are sold internationally for personal use only, and is not marketed, sold or distributed as a medical device; nor do they qualify for any medical claims or indications, implicit or implied.

Who developed the AVACEN 100 and The AVACEN Treatment Method?

The AVACEN device and The AVACEN Treatment Method (ATM) were invented and developed by AVACEN Medical of San Diego, California. Both the AVACEN 100 and AVACEN Treatment Method are protected by one or more of the following U.S. patents: 8,679,170; 9,066,781, 9,192,509,  9,687,385, 10,537,464 and multiple international equivalents.

The AVACEN device is a patented and FDA-Cleared Class II medical device that uses cutting edge technology developed by AVACEN Medical. It incorporates heat therapy and negative pressure to increase local circulation and infuse heat into a unique vascular network, located in the palm of the hand. This “single point treatment” (the palm) gently increases temperature less than one degree centigrade throughout the body naturally via the circulatory system. This can benefit the entire body.

After using the AVACEN 100, I can play the piano again.

Gabrielle F.Santa Barbara, CA

The first time I used it, I thought, ‘This cannot be true.’ The pain was actually gone!

Stephanie F.Las Vegas, NV

Read a book, watch the news, have a cup of coffee. It works

Cathy E.Poway, CA

After using the AVACEN 100, I can play the piano again.

Gabrielle F.Santa Barbara, CA

The first time I used it, I thought, ‘This cannot be true.’ The pain was actually gone!

Stephanie F.Las Vegas, NV

Read a book, watch the news, have a cup of coffee. It works

Cathy E.Poway, CA
Both the AVACEN device and AVACEN Treatment Method are protected by one or more of the following U.S. patents: 8,679,170; 9,066,781, 9,192,509, 9,687,385, 10,537,464 and multiple international equivalents.